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Case Study: Saving a Hospital Hundreds of Thousands on an Electronic Upgrade

Introduction: Cyproteck’s expertise saved a leading hospital hundreds of thousands of dollars by identifying and resolving systemic inefficiencies in their electronic systems. Through a meticulous evaluation of their operations, we uncovered critical bottlenecks in their call center processes that were hindering patient access and revenue generation.

Medical Form

Our Findings

  • The call center operated at 125% capacity during peak hours.

  • A key user interface flaw excluded an option for routing patients to primary care physicians, causing significant delays and lost appointments.

Medical Tablet

Our Solutions

  • Redesigned the call center menu, prioritizing primary care routing.

  • Implemented predictive analytics for staffing optimization.

  • Integrated real-time feedback mechanisms to refine the system.

Lab Experiment

The Results

  • $500,000 saved by avoiding unnecessary system upgrades.

  • 40% reduction in call center hold times.

  • 35% increase in primary care appointment scheduling.

  • 20% improvement in patient satisfaction scores.

Conclusion

Cyproteck doesn’t just solve problems; we transform organizations by aligning technology, operations, and human-centered insights. With a proven ability to deliver results on time and within budget, we stand ready to support your mission-critical initiatives. Our expertise, capacity, and performance are unmatched in the industry.

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